Returns & Exchanges
At Digimap Indonesia, we are committed to ensuring your satisfaction with every Apple product and accessory purchase. If your device is defective or does not meet our quality standards, you can initiate a return within 7 days of receipt.
Check Eligibility
Ensure the item is in its original, unopened packaging with all seals intact, and that you have the original proof of purchase.
Submit a Request
Contact our customer support team or visit your nearest Digimap retail store to provide your order details and reason for the return.
Product Inspection
Our certified technicians will perform a comprehensive diagnostic check to verify any reported hardware defects or functional issues.
Receive Refund or Replacement
Once approved, we will process your replacement unit or issue a refund via your original payment method within 7 to 14 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing